Tag Team

Master and I make a great tag team. Seriously.

A while back Master had sent in His Xbox 360 Elite system for repairs. Well He got it back today and He called me shortly after it was set-up. He said it was working perfectly fine, but there was a slight problem.

When we sent the system in, the case of the system was in brand new condition. Master takes very good care of His Xbox 360. Well when He got it back it had a nice "X" on the bottom of it. It looked like it was done with a box cutter. Almost as if someone stupidly opened a box which they knew contained an electronic device inside with a box cutter and went way to deep with it.

So I promised Him I would call Xbox Customer Support once I got home. He would have called but 1) He hates being on hold and 2) He was already in a bad mood (He woke up that way) and He probably would have just cussed them out.

So once I got home I ordered pizza for dinner and then immediatley called Xbox Customer Support.

I got someone on the phone and I explained what happened. They in turn transferred me to someone called a "Resolutions Specialist". I again explained and this little mother fucker's only offer of help was to send us a box, have us ship His system back and they would fix the case. I have a feeling they would have just put a new bottom on it. But um, waiting another six weeks for a new bottom to be put on a system is retarded.

So I said no. After all it's on the bottom of the system, we don't actually have to look at it, but it was just the principle of the thing. This guy kept pushing for us to send in the system. So Master took the phone and bitched more.

He explained why we wouldn't send it in again rather simply.

1) The error the system was originally having was a known issue with their gaming systems. We did nothing to cause the error.

2) We shipped it and had to pay for the box because all they sent us was the label.

3) They had it for over a month.

4) It is our only other source, outside of the computer, for entertainment.

5) Some moron at their company is the one who did this damage. Why should we have to pay by waiting longer to get it fixed, when it should have never happened in the first place.

So the guy placed Master on hold and told him he was going to expedite our issue. To me that meant he would get a supervisor. So Master handed the phone back to me.

I got the same guy back on the phone who send he would send us the box to ship the game system, and it would be here within 24 hours. Son. Of. A. Bitch.

I went off a bit. I basically told him that both my Husband and myself had told him we would not send the system back in, that we wanted another form of compensation. And I told him to not make me repeat myself again.

So he was quiet for a few moments and he placed me back on hold. He came back offering one of a few things as compensation for our aggravation.

A free universal remote control for the game system. No. We can use the controller for that thank you.

A choice of one out of two games, both of which sounded like games you could pick up for like $10 at a local store. Again no.

Or a free plug and play kit, that charges the batteries of the wireless controller while you play, or while the system is on. Funny that, Master's just broke. Okay we'll take that.

He gave me a service request number and said it should be here within two weeks. So... I will wait until March 3rd. If that thing isn't here, I'll be calling them back.

So sometimes it pays to bitch, apparently.